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• I can't record my video Questionnaires, Videos, and Tests The video is recorded on the site itself, through the browser. There is no need to download an app, and you cannot choose a video from the gallery: the recording is done live. On the computer In…
• I received a password or access email I didn't request Security "Password Recovery" Email Someone may have entered your email or CPF in Forgot my password, sometimes by mistake. Without the link in the email, no one can change your password. If it wasn't you,…
• I lost access to the email and phone number on my account. How do I log in? Access Data You recover your account by answering questions about your registration. At the end, you register a new email, phone number, and password yourself. No need to open a support ticket. Step by step Open…
• I Forgot My Password. How Do I Create a New One? Access Data …or CPF, and tap Send Link. Open the email titled Password Recovery - Empregare and tap the link. Under Create Your New Password, fill in New Password and Confirm New Password and tap Save New…
• How do I change the email or phone number on my account? Access Data …phone number in Settings. If you cannot log in, the access recovery changes both. Logging into the account Go to Settings > Contact information. Tap Edit contact information. Change the Email, Phone,…
• The site says my CPF is already registered Access Data …If the screen shows an email or phone number you don't recognize, someone else may have used your CPF, sometimes a relative, by mistake. Do not try to guess the password. Open a ticket on the support…
• It shows I am an employee, but I don't work at the company Access Data …CPF, the company name, and the job link. We will check the record and notify the company.
• Where can I find the questionnaires and tests the company requested? Questionnaires, Videos, and Tests …it Open a ticket under Report an error > Problems with video and questionnaire, including the job title and a screenshot of the received email.
• I can't complete the questionnaire Questionnaires, Videos, and Tests …If it continues Open a ticket in Report an error > Video and questionnaire issues, with the job title, question number, and a screenshot. If the deadline is near, also notify the company: only they…
• Behavioral Profile Test and DISC Inventory Questionnaires, Videos, and Tests When the company requests it, the test appears under Needs You on the Dashboard with Take the Test. It is done once and cannot be retaken.
• How do I contact Empregare support? Contact Us …problems on the site. We do not receive resumes, do not recommend candidates, and do not have access to selection process results: these matters belong to the hiring company. The subjects Looking for…
• How do I change my name, phone number, or address? Resume Registration …resume and cannot be changed through the site. If it was recorded incorrectly, open a ticket on the support page with the correct CPF and your date of birth, so we can evaluate the case. Does the…
• I Exceeded the Number of Quiz Attempts Questionnaires, Videos, and Tests Each time you start or resume the quiz counts as an attempt. Only the company can grant new attempts.
• How do I search for jobs? Selection Process …or use your location. Tap Search. Filters For you: jobs recommended for you (appears when you are logged in). Region and Distance (up to 10, 25, 50, or 100 km, when the site knows your location). Job…
• How do I report an error on the site? Contact Us …and choose Report an error and the category: Problems with video and questionnaire, Error sending resume, Error logging in, or Other errors. Explain what you were doing, what appeared on the screen,…
• Is Empregare responsible for the selection process? How do I contact the company? Selection Process …account access, resume, application, questionnaire, and video. We do not have access to company results, scores, or decisions and cannot change rules they set. When the case depends on the company, we…
• Which emails does Empregare send and how do I stop receiving them? Security …while the account is active: welcome messages, password recovery and security alerts, application confirmations, company requests (questionnaires, tests, and interviews), feedback and notices of paid…
• Are my data safe on Empregare? Security …and this one stays logged in. See an access you don't recognize? Change your password in Change password. More information Read the Privacy Policy and the Terms of Use.
• Deadline and Questionnaire Time: What Happens When They End? Questionnaires, Videos, and Tests The company sets the deadline and time for the questions. When time runs out, your answers are submitted as is and the questionnaire continues.
• I couldn't join the online interview Scheduling and Interview Empregare does not host the video call. The Virtual Room page shows the tool chosen by the company (Google Meet, Microsoft Teams, Zoom, or WhatsApp) and the Join the virtual room button, which opens…